FANS Office Furniture : Indianapolis Business Furniture

HOW DO I PLACE AN ORDER?

We want you to feel secure buying through Fans Office Furniture so we offer a few different ways to place an order:

Order online - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day. See our Security & Privacy Statement.

Call us - Our sales and service team is ready to place your order over the phone. You can reach us at (317) 431-2532, Mon-Fri 8AM-4 EST. However, you can leave a message at any time and someone will place your order for you.

Mail-In Your Order - Please see information below.

WHAT ARE MY PAYMENT OPTIONS?

Credit Cards – We accept American Express, Discover, MasterCard and Visa.

Personal Checks, Cashier's Checks, and Money Orders – Please print your shopping cart page and send it with your payment to:

     Fans Office Furniture
     6807 Bretton Circle
     Indianapolis, IN 46240

Be sure to include a daytime phone number and email address so that we can contact you with any questions.

Please note: To protect against fraud, any orders paid for with a personal check will remain on hold for a week to allow for the check to clear. Orders placed with other payment types including credit cards, money orders and cashiers checks will be processed immediately.

Purchase Orders and Net Terms - We will happily accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must be signed, documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memorandum referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax or US mail. Some additional terms and conditions include:

• The minimum purchase order amount we accept is $100.
• All products bought by purchase order must be shipped to a US destination.
• Payment terms are: orders $3000.00 are 50% down with order and Net 30 after delivery. For orders under $3000.00 payment is due at the time of purchase.
• We cannot accept purchase order numbers over the phone.
• We cannot accept international purchase orders.
• We cannot process an order until we have received a signed purchase order and payment.

We cannot accept your purchase order unless you agree to these terms. Please feel free call us at (317) 431-2532, Mon-Fri 8AM-4 EST with any questions. Please contact us if you have a preferred payment method that you would like added to our payment options.

ORDER CONFIRMATION

After your order is completed, you will automatically be sent an Order Confirmation email to the email address you entered during checkout. The subject line will say Fans Office Furniture Confirmation and will contain your order number. This email is your only receipt so please make sure that you keep it. Please review the order and let us know of any spelling or numerical changes.

If you do not receive an Order Confirmation email from us within 24 hours of placing your order, please contact us as soon as possible either by phone or email. Be sure to include your account email address and order number. We will send a new confirmation to you.

HOW DO I CANCEL MY ORDER?

If for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please call us at (317) 431-2532, Mon-Fri 8AM-4 EST. We cannot cancel an order once it has shipped from the warehouse. Please call as soon as possible that way we can cancel the order in time.

SALES TAX

When you purchase your furniture through Fans Office Furniture we do not have to charge sales tax to states outside of the State of Indiana. Orders shipping to destinations in the State of Indiana are subject to a 7% sales tax.

PROMOTIONAL CODES

When you join our email list, you are eligible for the various discounts and promotions we offer. When you receive a promotion code from us via email, be sure to enter it during checkout. Please contact us if you have any questions or need assistance with this feature. Promotional codes and coupons are limited to one per purchase.

HOW DO I RETURN MY ORDER?

Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won’t be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section below). We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.

Expedited shipping charges are not refundable.

You may return your purchase within 30 days of receipt. Please note: certain items are not returnable. To return an item:

Using our Standard Return Policy:

• Please email us and include your original order number, what product(s) you are returning, and your name. Or call us at (317) 431-2532, Mon-Fri 8AM-4 EST. We will give you a RETURN AUTHORIZATION number and a return address.
• Wrap the package carefully. All returned products must be in original condition and original packaging; otherwise, additional charges may be applied.
• Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center.
• Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
• Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift wrap charges. We will issue a credit to the credit card used for the original purchase.

WHAT IF MY ORDER ARRIVES DAMAGED?

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipped by Truck Freight please note the important instructions below.

If Shipped via Truck Freight

• Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
• If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

Our goal is to make buying online easy, safe and efficient.

If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.

If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.